Support & Contact
Get help with Viking Depths, report issues, or connect with our community.
Get Help
Discord Community
Join our active Discord server for real-time support, community discussions, and updates.
- 24/7 community support
- Direct access to developers
- Server showcases
- Update announcements
Email Support
Send us detailed questions or bug reports via email for comprehensive assistance.
- Detailed technical support
- Bug reporting
- Feature requests
- License inquiries
GitHub Issues
Report bugs, request features, or contribute to the development on our GitHub repository.
- Bug tracking
- Feature requests
- Development updates
- Community contributions
Before Contacting Support
Support Checklist
Bug Report Template
Use this template when reporting bugs to help us understand and fix the issue quickly.
**Bug Description:**
[Brief description of the issue]
**Steps to Reproduce:**
1. [Step 1]
2. [Step 2]
3. [Step 3]
**Expected Behavior:**
[What should happen]
**Actual Behavior:**
[What actually happens]
**Server Information:**
- Minecraft Version: [e.g., 1.20.4]
- Server Software: [e.g., Paper 1.20.4-496]
- Viking Depths Version: [e.g., v2.1.0]
- Java Version: [e.g., Java 17]
**Plugin Versions:**
- WorldGuard: [version]
- LuckPerms: [version]
- Citizens: [version]
- Vault: [version]
**Error Messages:**
[Paste any console errors here]
**Additional Context:**
[Any other relevant information]
Feature Request Template
Suggest new features or improvements using this template.
**Feature Summary:**
[Brief description of the feature]
**Problem/Need:**
[What problem does this solve or what need does it address?]
**Proposed Solution:**
[Detailed description of your proposed feature]
**Alternative Solutions:**
[Any alternative approaches you've considered]
**Use Cases:**
[Specific scenarios where this would be useful]
**Implementation Ideas:**
[If you have technical suggestions]
**Priority:**
[Low/Medium/High - how important is this to you?]
**Additional Context:**
[Screenshots, mockups, or other relevant information]
Community Guidelines
Be Respectful
Treat all community members and support staff with respect. We're all here to help each other succeed.
Search Before Asking
Check existing documentation, Discord history, and GitHub issues before posting new questions.
Provide Details
Include relevant information like server versions, error messages, and configuration details.
Be Patient
Support is provided by volunteers and may take time. Avoid repeatedly posting the same question.
Contact Information
General Support
support@vikingdepths.com
Bug Reports
bugs@vikingdepths.com
Feature Requests
features@vikingdepths.com
Business Inquiries
business@vikingdepths.com
Terms of Service
1. Agreement
By purchasing a product from us, you automatically agree to our terms of service.
2. Ownership
You are forbidden from claiming our products as your own.
3. Distribution
You are forbidden from leaking our products or part of them in any way. You have no right to distribute or resell our products or part of them.
4. Confidentiality
You are forbidden from spoiling how our products are made or what kind of resources are being used.
5. Support & Reviews
You agree not to leave a bad review without first asking for help on our support Discord. You need to show us proof of ownership before asking for any type of support.
6. Responsibility
We are not responsible for the loss of your transaction ID, losing your account, or the loss of your files.
7. Modifications
If you modify our products, we are not responsible for any type of errors, bugs, or incompatibilities with future updates, and we are not obligated to provide support in that case.
8. Refunds
All purchases are final. Due to the digital nature of the product, there will be no refunds.
9. Enforcement
We have the right to prohibit you from using or buying new products if you violate our terms of service.
10. Changes
We are allowed to change our terms of service without any notice. You will always be able to find the active/latest TOS on our Discord server.
Support Guidelines
Support is provided through our Discord community. Please have your proof of purchase ready and follow our community guidelines when requesting assistance.
Disclaimer
Viking Depths is provided "as is" without warranty of any kind. Users are responsible for backing up their servers and testing in non-production environments before implementing on live servers.
Response Time Expectations
Discord
Community: 1-4 hours
Active community members usually respond quickly
Support: 24-48 hours
Business days, may be longer on weekends
GitHub
Issues: 1-7 days
Depends on complexity and current workload