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Discord Community

Join our active Discord server for real-time support, community discussions, and updates.

  • 24/7 community support
  • Direct access to developers
  • Server showcases
  • Update announcements
Join Discord Server

Email Support

Send us detailed questions or bug reports via email for comprehensive assistance.

  • Detailed technical support
  • Bug reporting
  • Feature requests
  • License inquiries

GitHub Issues

Report bugs, request features, or contribute to the development on our GitHub repository.

  • Bug tracking
  • Feature requests
  • Development updates
  • Community contributions
Open Issue

Before Contacting Support

Please try these steps first: This helps us provide faster and more accurate support.

Support Checklist

Bug Report Template

Use this template when reporting bugs to help us understand and fix the issue quickly.

Bug Report Template
**Bug Description:**
[Brief description of the issue]

**Steps to Reproduce:**
1. [Step 1]
2. [Step 2]
3. [Step 3]

**Expected Behavior:**
[What should happen]

**Actual Behavior:**
[What actually happens]

**Server Information:**
- Minecraft Version: [e.g., 1.20.4]
- Server Software: [e.g., Paper 1.20.4-496]
- Viking Depths Version: [e.g., v2.1.0]
- Java Version: [e.g., Java 17]

**Plugin Versions:**
- WorldGuard: [version]
- LuckPerms: [version]
- Citizens: [version]
- Vault: [version]

**Error Messages:**
[Paste any console errors here]

**Additional Context:**
[Any other relevant information]

Feature Request Template

Suggest new features or improvements using this template.

Feature Request Template
**Feature Summary:**
[Brief description of the feature]

**Problem/Need:**
[What problem does this solve or what need does it address?]

**Proposed Solution:**
[Detailed description of your proposed feature]

**Alternative Solutions:**
[Any alternative approaches you've considered]

**Use Cases:**
[Specific scenarios where this would be useful]

**Implementation Ideas:**
[If you have technical suggestions]

**Priority:**
[Low/Medium/High - how important is this to you?]

**Additional Context:**
[Screenshots, mockups, or other relevant information]

Community Guidelines

Be Respectful

Treat all community members and support staff with respect. We're all here to help each other succeed.

Search Before Asking

Check existing documentation, Discord history, and GitHub issues before posting new questions.

Provide Details

Include relevant information like server versions, error messages, and configuration details.

Be Patient

Support is provided by volunteers and may take time. Avoid repeatedly posting the same question.

Contact Information

General Support

support@vikingdepths.com

Bug Reports

bugs@vikingdepths.com

Feature Requests

features@vikingdepths.com

Business Inquiries

business@vikingdepths.com

Terms of Service

Response Time Expectations

Discord

Community: 1-4 hours

Active community members usually respond quickly

Email

Support: 24-48 hours

Business days, may be longer on weekends

GitHub

Issues: 1-7 days

Depends on complexity and current workload